Full Time Operations and Policy Analyst 2 (Interpreter Services Coordinator) in Salem at Oregon Health Authority-Oregon State Hospital

Operations and Policy Analyst 2 (Interpreter Services Coordinator)

Oregon Health Authority-Oregon State Hospital

Location: Salem
Industry: Government, Health Care, Jobs
Type: Full Time


Operations and Policy Analyst 2 (Interpreter Services Coordinator) description image
IDEA Education Compliance Specialist description image IDEA Education Compliance Specialist description image Operations and Policy Analyst 2 (Interpreter Services Coordinator) description image

The Oregon Health Authority is expanding the Oregon State Hospital’s infrastructure and currently has a fantastic opportunity for an Operations and Policy Analyst 2 with interpreter experience to join an excellent team and work to advance their operations. The Oregon Health Authority promotes health equity by developing policies and programs to eliminate health disparities and reach health equity for all Oregonians.

The Oregon State Hospital (OSH) provides patient-centered psychiatric treatment for adults with mental illness from throughout the state. The hospital’s primary goal is to help people recover from their illness and return to their lives in the community. Employees play an essential role in achieving the hospital’s vision to be a psychiatric hospital that inspires hope, promotes safety and supports recovery for all.

What you will do!
The OSH Interpreter Services Coordinator will manage and coordinate interpreter scheduling, vendor management, contract administration, the interpreter budget, and all other aspects of the OSH interpreter program.  This will require, among other things, ongoing analysis and evaluation of the effectiveness of the program, and identification and development of improvements to the program.

What’s in it for you?
Collaboration in an open office with a team of bright individuals to work with and learn from. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year. If you are an analyst with interpreter experience, don’t delay, apply today!

This is a full-time, permanent position and is represented by SEIU.
This position is located at 2600 Center Street NE in Salem, Oregon 

The Oregon Health Authority is an equal opportunity, affirmative action employer committed to work force diversity.

Duties & Responsibilities

Major Duties include, but are not limited to:

Interpreter Coordination:

  • Receives all requests for interpreters for patients from unit staff, FES staff, and others
  • Assesses what type of interpreter is needed (e.g., court-certified, conversational, etc.)
  • Schedules interpreters
  • Answers questions about interpreters and the program
  • Responds to and addresses urgent problems that arise (e.g., an interpreter fails to show, a patient appears at a hearing without an interpreter, etc.)
  • Understands and applies the legally required standards so that the right type of interpreter is available for the patient for the right amount of time
  • Trains and advises OSH staff regarding interpreter standards and processes
  • Insures that there are trained OSH staff available to serve as back-up when the coordinator is unavailable
  • Maintains the list of bilingual staff receiving differentials and insures that those staff are utilized whenever practicable
  • Evaluates the effectiveness of the process and implements improvements to the process

Contract Administration and Budget:

  • Reviews invoices from vendors and reconciles invoices with other documentation
  • Insures vendors are compliant with contract requirements by reconciling invoices with other documentation, by surveying staff and patients, and by monitoring hours utilized, etc.
  • Recommends amendments to contracts as needed
  • Monitors budget and recommends changes as needed
  • Evaluates methods to make the interpreter program and contract more cost-effective and implements those recommendations

Quality Management:

  • Collects and manages data for the interpreter program
  • Serves as liaison to the vendor, interpreters, patients and staff
  • Keeps apprised of federal and state changes to interpreter requirements and laws
  • Develops and updates forms and website information
  • Updates policies and procedures as applicable laws and technology change

Miscellaneous Duties:

  • Attends department meetings and trainings
  • Collaborates with OSH Diversity Coordinator
  • Collaborates with DHS and other agencies with expertise or interest in OSH’s interpreter program
  • Miscellaneous duties as assigned


Application Guidelines:
Qualifications, Required & Requested Skills

A Bachelor’s Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work.


Any combination of experience and education equivalent to five years of experience that typically supports the knowledge and skills for the classification.

Note: Transcripts are required to be attached to your application if you are using education or coursework to meet the minimum qualifications. Transcripts must be from an accredited institution and clearly show 1) your name; 2) the name and address of the institution; 3) the degree received and; 4) required courses completed with a passing grade. For application purposes, photocopies are acceptable; however official or original documents may be requested to validate education. 


  • Experience scheduling interpreters for diverse groups and populations.
  • Experience applying required interpreter standards, processes and laws.
  • Personal and professional integrity.
  • Ability to set priorities independently and meet deadlines with interruptions.
  • Familiarity with mental health and legal terms.
  • Experience promoting a culturally competent and diverse work environment.

In addition to the duties outlined above, each OSH employee is expected to:

  • Contribute to a positive and productive LEAN work environment
  • Work cooperatively with co-workers
  • Participate in team and agency development and training activities
  • Provide excellent customer service to the public, co-workers, and other state employees
  • Advance the mission of the agency by treating all customers, stakeholders, partners, and co-workers with dignity and respect
  • Contribute to a work environment where individual and cultural differences are valued and respected

Applicants that meet the minimum qualifications and most closely match the desired attributes will be invited for an interview.

Additional Information
To apply, please follow these steps.

  1. Complete the application. We will not accept a resume or position description in place of a completed application. Because of the volume of applications we receive, we do not review any attachments that we do not ask for.
  2. The work experience and/or education section of your application must clearly demonstrate how you meet all of the minimum and special qualifications listed above. If it does not, we are required to disqualify it.
  3. Complete the supplemental questions. Answers to the supplemental questions must be substantiated with the experience you listed in the work experience section of the application. If you say you have 10 years of experience in customer service, but don’t show 10 years of experience in the application, you may be disqualified.

Caution: If you fail to follow these instructions, your application will be disqualified. Incomplete or late applications will not be considered.

If you are offered employment, the offer will be contingent upon the outcome of an abuse check, criminal records check and driving records check, and the information shall be shared with the Oregon Health Authority (OHA), Office of Human Resources (OHR). Any criminal or founded abuse history will be reviewed and could result in the withdrawal of the offer or termination of employment.

If you are an eligible veteran and wish to claim veterans’ preference points AND you also meet the minimum qualifications for this position, the points will be added to your score. To receive veterans’ preference points you MUST attach the following required documentation to your electronic application.

>  A copy of your DD214/DD215 form; OR a letter from the US Dept. of Veterans Affairs indicating you receive a non-service connected pension for the five (5) point preference.
> A copy of your DD214/DD215 form; AND a copy of your veterans’ disability preference letter from the Dept. of Veterans Affairs for the ten (10) point preference.

For more information on veterans’ preference points visit www.oregonjobs.org, and select veterans’ preference.

If you need assistance to participate in the application process, you are encouraged to call Luke Curtis at 503-945-2887 (voice) 8:00 a.m. to 4:30 p.m. (Pacific Time) Monday through Friday. TTY users please use the Oregon Telecommunications Relay Service: 1-800-735-2900.

For technical support, please call toll free 1-855-524-5627, for customer service assistance.

The Oregon Health Authority (OHA) includes most of the state’s health care programs, including Public Health, Health Policy and Analytics, Health Systems Division, and Oregon State Hospital. Incorporating the state’s health care programs within one agency gives the state greater purchasing and marketing power to begin tackling the issues of cost, quality, and access to care.

OHA strives to create inclusive environments that welcome and value the diversity of the people we serve. OHA fosters fairness, equity, and inclusion to create workplace environments where everyone is treated with respect and dignity regardless of race, color, religion, sex, disability, physical stature, age, national origin, sexual orientation, gender identity, marital status, political affiliation and any other factor applicable by state or federal law.

State of Oregon
NOTE: Locations vary by Agency/Department

Salem, Oregon, 97301.

Agency/Department Contact Information

Salary: $49,728.00 - $72,600.00 Annually
Application Link: https://www.governmentjobs.com/careers/oregon/jobs/1965009/operations-and-policy-analyst-2-interpreter-services-coordinator